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Home Blog Business 7 Ways to Handle Customer Complaints into Opportunities
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7 Ways to Handle Customer Complaints into Opportunities

  • April 3, 2022
  • themarketingguardian
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So why do so many companies stop focusing on customer service?

Perhaps they see complaints as problems to deal with, and rather than opportunities to grow and improve.

Table of Contents

  • Here are 7 ways to get you started on handling customer complaints
    • 1. Make it your job
    • 2. Acknowledges complaints
    • 3. Make it easy
    • 4. Track every complaint
    • 5. Share what you learn
    • 6. Get it right
    • 7. Be transparent

Here are 7 ways to get you started on handling customer complaints

1. Make it your job

  • Customer complaints, particularly feedback, can help you stay focused on what matters.
  • For this reason, you must choose a person to deal with complaints and inform you regularly.
  • It ensures you are listening to the information directly from your customers.

2. Acknowledges complaints

  • Provide customers with a direct line—post on your website and on your social networks that you appreciate their comments.
  • Remember, it is always better to listen to a customer with a complaint than to let them stop being a customer.
  • Once test your customer service to discover first-hand what kind of service your customers were experiencing.

3. Make it easy

  • When dissatisfied customers struggle to complain, they usually end up frustrated.
  • They might even quit your company without you ever knowing why.
  • But when a customer finds it easy to complain, you provide valuable information about the problem, and you have a second chance to correct things.
  • To do this, you can include a “live chat” feature on your website, often powered by Chatbot write for us.
  • That way, digital agents can handle most customer problems.

4. Track every complaint

  • It not only ensures that complaints addressed but also helps when it comes to data mining.
  • Track how long it takes to solve each problem and how often similar issues arise.
  • If complaints are essential, track them down and measure them.
  • It’s not just about making sure every complaint dealt with on time, but also about learning from each one.

5. Share what you learn

  • Communicate regularly with your team about the complaints received and how they resolved.
  • It will ensure that everyone has the same information and is better prepared to handle common problems with ease.

6. Get it right

  • You, not your customer service agents, are the business.
  • You have the capacity and the power to do things well, and you must be willing to do anything to make that happen.

7. Be transparent

  • Feel free to post a common complaint, and the solution to frequently asked questions, as a person complaining, is unlikely to be the only one with this problem.
  • By posting solutions, you can not only reduce future complaints but also demonstrate that you care about serving your customers, which will build loyalty

Also Read: What are the 5 simple steps to fix a bad meeting?

KNOW MORE:- heaalthfood

 

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