Managing technicians who hardly report to their offices are among the difficult operational tasks for many field service providers. They can still depend on an obsolete manual method to assign work and track mobile workforce and error-prone as well as tedious tasks.
In addition to that, a field technician can answer emergency calls every day, which should be prioritized and require an on-the-spot change of schedules. Slight delays, miscommunication, or missing details may result in idle technician time, low efficiency, and poor customer service.
Here is where FSM or field service management software comes in. Although choosing the right solution can be hard, the following features can help you choose the best FSM software:
1. Dispatching and Scheduling
Dispatching as well as scheduling functions can easily help you schedule deliveries as well as keep in contact with your team every time during delivery. Many field service providers provide dispatch and mobile scheduling features that help to track whether your technicians are on time.
A scheduling feature may as well schedule projects for you to complete, let you know when you complete them, and then assign new tasks depending on the proximity of the previous job location and the kind of work it entails.
This enables technicians who like doing a specific kind of work to easily choose the same kind of work to complete every day as they please.
2. Work Order Management
Similar to everything else nowadays, work orders have also gone digital. Basically, work order management refers to a standard feature of FSM software, which eliminates confusion and streamlines processes.
After projects are received and assigned, the assigned technicians are recorded on the work order so that everyone may see who is responsible for finishing those projects.
In addition, this feature enables technicians to document all their tasks at a particular task. Technicians may record an audio/video, take notes, and capture pictures. With this, details of the projects can be accessed easily by different technicians or office staff in the future without worries of lost notepads or bad handwriting.
3. Seamless Customer Management
Most service companies are attracted naturally to the advantages of FSM software to improve performance, avoid losses, and communicate more effectively.
However, one of the key benefits of FSM software is to offer a good customer experience. Knowing your clients and their needs well is the key to offering the best customer experience. With dependable FSM software, you may easily keep your clients’ service history, information, and billing data, allowing seamless customer service.
4. Dashboards and Report
FSM software can gather and analyze a lot of data, which gives valuable insights to enhance the efficiency of end-to-end processes. Managers may track team and individual productivity along with check-out and check-in times.
They might even keep tabs on expenses management and attendance related to executives. Reports will then enable managers and executives to efficiently manage time/resources and improve the quality of work.
In a Nutshell!
It has become imperative for businesses to adopt FSM software. With all sectors pivoting towards automation, your business shouldn’t afford to rest on its laurels. Efficient and data-driven service through FSM software will mean a difference between you and all your competitors.
Review 4 Features of a Good Field Service Management Software.